Chick-fil-A has said the worker who 'misspelled' the label will undergo training
A black woman in North Carolina has called for a Chick-fil-A employee to be fired after her daughter Nyiashia was handed items with her name written as 'N****'.
Nyiashia Jackson, 19, was so upset she couldn't eat after a drive-thru employee pointed out how her name had been written by another worker as she handed over the items.
The derogatory racist slur had been written in capital letters with one G.
Her mother, April Jackson, has said that the person who created the label should lose her job and others involved should face consequences too.
Chick-fil-A has said the label was the result of a misspelling and that the employee in question will receive additional training.
Nyiashia Jackson (pictured), 19, said she was warned by the worker that handed her the order that the slur was on the label and that she was so upset she couldn't eat
A black woman in North Carolina has called for a Chick-fil-A employee to be fired after her daughter Nyiashia was handed items with her name written as 'N****'. The word itself has been blurred in this image but the first letter is visible
'You shouldn't have to be trained not to call someone a n****. I'm just being as honest as I can be,' said April during a press conference on Monday afternoon.
She said it happened when her daughter went through the drive-thru at the Chick-fil-A off Brookshire Blvd in northwest Charlotte on Monday, February 13.
'I was really, really upset and sad,' she said. 'She told her her name was Nyiashia, and she put on her ticket N*****'.
Nyiashia said that she was even warned by another employee at the restaurant before seeing her items herself.
'He was like, you might want to look what they put your name as,' she said. 'I was just in shock. I literally parked right there, I was just couldn't eat the food, I was just in shock.'
Her story gained attention after her mother posted a photo of the label on Facebook which went viral. Some people on social media suggested that such labels are written by customers
In a statement, Chick-Fil-A said that an investigation was underway and claimed the incident was the result of a mistake and that it treats customers with 'honor, dignity and respect.'
'Though we understand this to be a misspelling of the customer's name, that does not negate the impact or experience had by our guests. The Operator has started additional training at his restaurant to ensure this doesn't happen again,' they said.
Jackson said it happened when her daughter went through the drive-thru at the Chick-fil-A off Brookshire Blvd in northwest Charlotte on Monday, February 13
Nyiashia's mother April has said the restaurant's response has been unsatisfactory and that she is preparing to take legal action
Chick-fil-A has said the branch in question conducted an investigation and said the relevant employee will be required to take additional training
April said that wasn't enough. 'I want the employee to be fired, that most definitely. I feel like a lot people in there should be fired because Chick-fil-A, this was in your screen. This was a ticket that was printed not once but twice,' she said.
The fast food restaurant said that the owner of the particular branch had reached out to apologize but had not heard back. April has said she is unable to respond at this stage as she is preparing to take legal action.
'Chick-fil-A Mountain Island has thoroughly investigated and tried to connect with the customer to better understand her experience and apologize for the situation,' they said.